How returns work with us
Please follow these steps so that we can process your return quickly and easily:
- 1. Enter the tracking number and zip code
Register the return via our system by entering your tracking number and zip code.
- 2. Select items
Select the items you wish to return.
- 3. Upload pictures
Upload pictures of the items you want to return to document their condition.
- 4. Purchase the return label
Pay for the return label directly via our system.
- 5. Wait for approval
Your return will be checked and approved within 24 hours. You will then receive the return label by email (please also check your spam folder).
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Important notes on returns
- Return period: Returns are only possible within 14 days of delivery.
- Unopened condition: The bottle must be unopened.
- Returning samples: With our “Try it First” service, the test samples must be returned together with the bottle. Otherwise we charge €8.90 per sample that is not returned.
- Bundles:
- If you return a fragrance from a bundle of 3, the bundle will automatically be downgraded to a bundle of 2.
- If you return two fragrances from a bundle and only keep one, you will be charged the standard price for the remaining fragrance.
- For further details and regulations, please read our right of withdrawal, where all information is described in detail.
To the returns portal
